Tuesday, 24/12/2024
I. CASH PAYMENT
Customers can make payments directly at the transaction counter of ICS PART:
Account Name: Inter Continental Services Commercial Investment And Development Joint Stocks
Account Number: 2890201009048
Bank Name: Agribank, Vinh Phuc II Branch
If the customer has successfully purchased and made an online payment but wishes to return the product, ICS PART will refund the amount to the payment card used by the customer as per the following timelines:
If the customer has successfully purchased and made an online payment but wishes to return the product, ICS PART will refund the amount to the payment card used by the customer as per the following timelines:
If customers do not receive their refund within the specified time, ICS PART will assist in contacting the bank to resolve the issue.
In cases of overpayment, ICS PART will transfer the surplus amount back to the customer. Customers are responsible for covering the card swiping fees or online payment gateway fees.
icspart.net is committed to protecting the privacy of customer information. Please read the “Privacy Policy” below to understand the commitments we make to respect and protect the rights of website visitors.
The collection of customer information through the icspart.net website helps us to:
The customer information collected includes: Full name, email, phone number, address, date of birth, and gender. All provided information must ensure accuracy and legality. We are not responsible for any legal issues related to the information provided by the customers.
We highly value the confidentiality of customer information and are committed to safeguarding it. We will not use customer information for purposes that do not benefit customers. We pledge not to sell or exchange customer information to any third party. However, in certain special cases, we may disclose customer information:
We will store personal information provided by customers in our internal systems during the service provision period or until the purpose of information collection is fulfilled, or when customers request the deletion of their provided information.
Inter Continental Services Commercial Investment And Development Joint Stocks (ICS PART)
Tax Code: 0106956860
Representative: Hoang Van Vinh
Address: No. 51, Me Linh Street, Trung Trac Ward, Phuc Yen City, Vinh Phuc Province, Vietnam
Phone Number: +84 832269138
Email: [email protected]
The collection and management of customer personal information are handled exclusively by icspart.net. We do not grant the rights to collect and manage this information to any third party unless required by law.
Customers can exercise their rights to access and modify their personal data by visiting the website or contacting us via email, phone, or the contact address provided on the icspart.net website.
Complaints can be submitted online through our website, via email, or by phone.
When receiving these complaints, we will verify the information, respond with reasons, and guide customers in restoring and securing their information.
We reserve the right to reject complaints that we find lack good faith, are misguided, or are insufficiently supported by information. We will provide feedback on such complaints and explain why they were not addressed.
We are committed to keeping customer personal information confidential as per our policy. The collection and use of customer information will only be carried out with the consent of the customer, except as required by law.
If customers discover their personal information has been used for the wrong purpose or scope, they should send a complaint via email to [email protected] or call +84 838508138 to report the issue and provide evidence. We will respond immediately or within 24 working hours of receiving the complaint.
All disputes arising between the company and consumers will be resolved through negotiation. If no agreement can be reached, either party has the right to bring the matter to a competent court for resolution.
This Privacy Policy only applies to customers who register on the official website icspart.net. Any information registered on other websites does not fall under the scope of this Privacy Policy.
icspart.net provides nationwide delivery services. We ship orders through professional delivery services.
Delivery time depends on the address provided by the customer:
We do not offer night deliveries. Delivery times may be delayed due to unforeseen reasons such as weather, natural disasters, government policies, or other uncontrollable factors caused by third parties. In such cases, we will notify customers promptly and provide the option to continue or cancel the order.
Shipping fees will be calculated based on the distance and the size of the goods. For oversized or bulky items, special shipping fees may apply.
The shipping fee will be determined after customers complete their payment and provide the delivery address.
This shipping policy is effective at the time of purchase. The policy may be subject to change without prior notice.
Customers can refer to available payment methods in the “Payment Methods” section.
icspart.net accepts returns/exchanges in the following cases:
In such cases, we will replace the item with the correct product as requested (if available).
Customers are requested to inspect the products at the time of delivery. Notify us immediately via our hotline or website if any issues are detected.
Returns/exchanges only apply to orders purchased from the icspart.net website or directly at the store.
Products must be returned within 3 working days to the address indicated on the order.
The customer is responsible for shipping costs associated with the return/exchange process.
For prepaid orders, icspart.net will process refunds in the following cases:
Refunds will be transferred to the customer’s personal account.
Before receiving and paying for the order, customers are entitled to inspect the product to verify its type, model, and quantity match the order. Product testing or trial is not supported. After agreeing to the delivered product, customers should proceed with payment to the delivery staff. If not satisfied, please refer to our return/exchange policy for further details.
All orders are pre-packaged, sealed by icspart.net before shipping.
The delivery service provider is only responsible for transporting the goods intact under the principle of “sealed packaging.”
All order packages include the following information:
To ensure the safety of the goods, icspart.net will include a valid financial invoice or delivery note with the package (if applicable). The invoice or delivery note serves as the basis for handling complaints, such as determining the market value of goods, ensuring legal circulation of goods, etc.
