Tuesday, 24/12/2024
Obligations of the Seller:
The seller is obligated to ensure:
(i) The buyer’s ownership of the goods sold is not disputed by any third party.
(ii) The goods are lawful.
(iii) The transfer of goods is carried out legally.
The seller must ensure that the goods under the contract do not violate intellectual property rights. The seller will be responsible in cases of disputes related to intellectual property rights of the sold goods, except when the goods are produced, manufactured, or processed according to formulas, drawings, or technical specifications provided by the buyer. In such cases, the buyer will be responsible for any claims or disputes regarding the goods.
The seller is responsible for delivering goods in accordance with the terms of the contract, including delivering the correct type, quantity, quality, specifications, and other agreed-upon conditions.
Along with the goods, the seller must also provide relevant documents, such as waybills, information about the goods, packaging and preservation instructions, usage guidelines, etc. This obligation is mandatory even in cases where there is no explicit agreement between the parties.
If the delivered goods do not meet the agreed-upon conditions, the buyer has the right to reject the goods and request compensation if actual damages occur.
The seller must comply with the agreed time and location for delivery. If goods are delivered before the agreed time, the seller must notify the buyer, and the buyer has the right to reject the goods unless otherwise agreed upon.
The timing of ownership transfer is determined as follows: unless otherwise stipulated by law or agreed by the parties, ownership is transferred from the seller to the buyer at the time the goods are delivered.
Non-conforming goods are those that:
(i) Are not suitable for the usual purposes of goods of the same type.
(ii) Do not meet any specific purpose that the buyer informed the seller about or that the seller knew at the time of the contract.
(iii) Do not maintain the quality of sample goods provided or agreed upon.
(iv) Are not stored or packaged in the usual manner or an appropriate manner for that type of goods.
This obligation is stipulated in the 2015 Civil Code, the 2005 Commercial Law, the Law on Consumer Protection, and other relevant legal documents. All products purchased from icspart.net are covered by warranty policies specific to each item.
Under the 2015 Civil Code and the 2005 Commercial Law, the seller has an obligation to notify the buyer of any intellectual property claims related to goods manufactured based on the buyer’s specifications. The seller must also notify the buyer in case of force majeure events affecting contract performance.
The parties should agree on notification processes for force majeure events and the corrective actions to minimize losses for both parties.
Obligations of the Buyer:
The buyer must pay for the goods and accept delivery as agreed.
The buyer must comply with the payment methods, procedures, and legal regulations agreed upon by both parties.
The buyer is still obligated to pay for goods even if they are lost or damaged after the risk has been transferred from the seller to the buyer, unless the loss or damage is caused by the seller.
Corresponding to the seller’s obligation to deliver goods, the buyer has an obligation to accept the goods and make reasonable efforts to facilitate timely delivery by the seller as per the agreed time and location or as stipulated by law.
The buyer must inspect the goods or ensure that the inspection is carried out within the shortest feasible time, depending on the circumstances.
Unless otherwise agreed, the buyer must notify the seller of any complaints, claims, or lawsuits from third parties related to intellectual property violations or force majeure events affecting the performance of the contract by both parties.
The buyer must ensure that the goods under the contract do not violate intellectual property rights.
icspart.net is committed to protecting the privacy of customer information. Please read the “Privacy Policy” below to understand the commitments we make to respect and protect the rights of website visitors.
The collection of customer information through the icspart.net website helps us to:
The customer information collected includes: Full name, email, phone number, address, date of birth, and gender. All provided information must ensure accuracy and legality. We are not responsible for any legal issues related to the information provided by the customers.
We highly value the confidentiality of customer information and are committed to safeguarding it. We will not use customer information for purposes that do not benefit customers. We pledge not to sell or exchange customer information to any third party. However, in certain special cases, we may disclose customer information:
We will store personal information provided by customers in our internal systems during the service provision period or until the purpose of information collection is fulfilled, or when customers request the deletion of their provided information.
Inter Continental Services Commercial Investment And Development Joint Stocks (ICS PART)
Tax Code: 0106956860
Representative: Hoang Van Vinh
Address: No. 51, Me Linh Street, Trung Trac Ward, Phuc Yen City, Vinh Phuc Province, Vietnam
Phone Number: +84 832269138
Email: [email protected]
The collection and management of customer personal information are handled exclusively by icspart.net. We do not grant the rights to collect and manage this information to any third party unless required by law.
Customers can exercise their rights to access and modify their personal data by visiting the website or contacting us via email, phone, or the contact address provided on the icspart.net website.
Complaints can be submitted online through our website, via email, or by phone.
When receiving these complaints, we will verify the information, respond with reasons, and guide customers in restoring and securing their information.
We reserve the right to reject complaints that we find lack good faith, are misguided, or are insufficiently supported by information. We will provide feedback on such complaints and explain why they were not addressed.
We are committed to keeping customer personal information confidential as per our policy. The collection and use of customer information will only be carried out with the consent of the customer, except as required by law.
If customers discover their personal information has been used for the wrong purpose or scope, they should send a complaint via email to [email protected] or call +84 838508138 to report the issue and provide evidence. We will respond immediately or within 24 working hours of receiving the complaint.
All disputes arising between the company and consumers will be resolved through negotiation. If no agreement can be reached, either party has the right to bring the matter to a competent court for resolution.
This Privacy Policy only applies to customers who register on the official website icspart.net. Any information registered on other websites does not fall under the scope of this Privacy Policy.
icspart.net provides nationwide delivery services. We ship orders through professional delivery services.
Delivery time depends on the address provided by the customer:
We do not offer night deliveries. Delivery times may be delayed due to unforeseen reasons such as weather, natural disasters, government policies, or other uncontrollable factors caused by third parties. In such cases, we will notify customers promptly and provide the option to continue or cancel the order.
Shipping fees will be calculated based on the distance and the size of the goods. For oversized or bulky items, special shipping fees may apply.
The shipping fee will be determined after customers complete their payment and provide the delivery address.
This shipping policy is effective at the time of purchase. The policy may be subject to change without prior notice.
Customers can refer to available payment methods in the “Payment Methods” section.
icspart.net accepts returns/exchanges in the following cases:
In such cases, we will replace the item with the correct product as requested (if available).
Customers are requested to inspect the products at the time of delivery. Notify us immediately via our hotline or website if any issues are detected.
Returns/exchanges only apply to orders purchased from the icspart.net website or directly at the store.
Products must be returned within 3 working days to the address indicated on the order.
The customer is responsible for shipping costs associated with the return/exchange process.
For prepaid orders, icspart.net will process refunds in the following cases:
Refunds will be transferred to the customer’s personal account.
Before receiving and paying for the order, customers are entitled to inspect the product to verify its type, model, and quantity match the order. Product testing or trial is not supported. After agreeing to the delivered product, customers should proceed with payment to the delivery staff. If not satisfied, please refer to our return/exchange policy for further details.
All orders are pre-packaged, sealed by icspart.net before shipping.
The delivery service provider is only responsible for transporting the goods intact under the principle of “sealed packaging.”
All order packages include the following information:
To ensure the safety of the goods, icspart.net will include a valid financial invoice or delivery note with the package (if applicable). The invoice or delivery note serves as the basis for handling complaints, such as determining the market value of goods, ensuring legal circulation of goods, etc.
